Working With Book Cover Cafe – Book Cover Cafe Support https://support.selfpublishinglab.com Knowledgebase and FAQ Fri, 02 Sep 2016 05:39:24 +0000 en-US hourly 1 Do you accept deposits? https://support.selfpublishinglab.com/do-you-accept-deposits/ Sun, 07 Feb 2016 23:33:47 +0000 https://support.selfpublishinglab.com/?p=84 Our clients agree that we have the best value book production packages around. To keep our prices affordable without compromising on quality or your experience working with us, all payments are required upfront. Exceptions can be agreed upon for projects of considerable size and scope and a deposit or payment plan can be considered.

]]> Are there any privacy or non-disclosure agreements to sign? https://support.selfpublishinglab.com/are-there-any-privacy-or-non-disclosure-agreements-to-sign/ Sun, 07 Feb 2016 23:32:58 +0000 https://support.selfpublishinglab.com/?p=82 No documents to sign. Though, during the order process you will be required to confirm you have read the Book Cover Cafe terms and conditions page before finalising your order.

]]> What are your opening hours? https://support.selfpublishinglab.com/what-are-your-opening-hours/ Sun, 07 Feb 2016 23:32:01 +0000 https://support.selfpublishinglab.com/?p=80 Our office hours are Monday to Friday, 9am-5pm AEST. You can still send enquiries through the website 24/7 and one of our ninjas will reply at the next availabity during office hours.

]]> What files do you accept? https://support.selfpublishinglab.com/what-files-do-you-accept/ Sun, 07 Feb 2016 23:31:10 +0000 https://support.selfpublishinglab.com/?p=78 Please send any manuscript or documents to us in any of the following file types:

  • Microsoft Word files including; .docx, .doc (preferable)
  • Rich text (.rtf)

If your file is stored in Google Docs, please save a Word.doc file to provide to us. Thanks.

]]> Will you publish my book for me? https://support.selfpublishinglab.com/will-you-publish-my-book-for-me/ Sun, 07 Feb 2016 23:29:46 +0000 https://support.selfpublishinglab.com/?p=76 Actually, we’re not a publisher at all in the traditional sense. Instead, we help authors self-publish the smart way so they can maintain control, profit and remain flexible over the long term. Think of us as your book team, helping you create your print book and e-book files then assisting you publish them yourself to the world. Check out our get started page here for more.

]]> How should I provide my manuscript file? https://support.selfpublishinglab.com/how-should-i-provide-my-manuscript-file/ Sun, 07 Feb 2016 23:28:47 +0000 https://support.selfpublishinglab.com/?p=74 Your whole manuscript should be in one Word.doc file. That includes all your extra pages including; About the Author, Acknowledgements, etc. All these pages need to be in the order you want them to appear in the book. Please view our manuscript file preparation checklist here.

]]> What type of payment do you accept? https://support.selfpublishinglab.com/what-type-of-payment-do-you-accept/ Sun, 07 Feb 2016 23:27:32 +0000 https://support.selfpublishinglab.com/?p=71 Payments can be made via PayPal using a PayPal account or credit card. Electronic bank transfers (EFT) are available to Australian customers only.

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